Infocratus Technologies

ISO 9001:2015 and Cybersecurity/IT

Origin and Development

ISO 9001:2015 is a quality management system standard developed by the International Organization for Standardization (ISO), a global federation of national standards bodies. However, it's important to clarify that ISO 9001:2015 is not specifically a cybersecurity or IT certification—it's a general quality management standard applicable to any organization regardless of industry. The standard was released in 2015 as the fifth revision of ISO 9001, which was first published in 1987. For cybersecurity specifically, ISO created ISO/IEC 27001, which is the actual information security management system standard.

Industry Value and Importance

ISO 9001:2015 is valued across industries because it demonstrates an organization's commitment to consistent quality management, customer satisfaction, and continuous improvement. When applied to IT and cybersecurity contexts, it helps organizations establish systematic processes for service delivery and quality assurance. However, for cybersecurity-specific certification, organizations typically pursue ISO/IEC 27001, which directly addresses information security controls, risk management, and data protection. Both certifications are internationally recognized and often required for government contracts, enterprise partnerships, and demonstrating due diligence to customers and stakeholders.

ISO 20000: IT Service Management Certification

Origin

ISO 20000 was developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), first published in December 2005. It was based on the earlier British Standard BS 15000, which was created by the British Standards Institution (BSI). The standard was developed to provide organizations with a internationally recognized framework for establishing, implementing, maintaining, and continually improving an IT Service Management System (ITSMS), largely aligned with ITIL (Information Technology Infrastructure Library) best practices.

Industry Value and Importance

ISO 20000 is highly valued in the industry as it demonstrates an organization's commitment to delivering quality IT services consistently and efficiently. The certification provides assurance to customers and stakeholders that an organization follows industry best practices for service management, can manage risks effectively, and maintains controls for service continuity. For businesses, achieving ISO 20000 certification often leads to improved service delivery, better resource management, enhanced customer satisfaction, and competitive advantages in bids and tenders, particularly in government contracts and large enterprise deals where certified vendors are preferred or required.

ISO 22301: Business Continuity Management

Origin

ISO 22301 was developed and published by the International Organization for Standardization (ISO) in 2012, with a major revision released in 2019. It emerged from the need for a globally recognized standard for business continuity management systems (BCMS), replacing the earlier British standard BS 25999-2. The standard was created to help organizations of all sizes and sectors prepare for, respond to, and recover from disruptive incidents that could threaten their operations.

Industry Value

Note: ISO 22301 is actually a business continuity management certification, not specifically a cybersecurity/IT certification, though IT resilience is often a key component. Organizations value ISO 22301 certification because it demonstrates a systematic approach to identifying potential threats and maintaining critical business functions during disruptions. The certification is particularly important for organizations that must prove operational resilience to clients, regulators, and stakeholders. It provides a competitive advantage by showing commitment to minimizing downtime, protecting revenue streams, and ensuring service delivery even during crises—whether those involve cyber incidents, natural disasters, or other operational disruptions.

ISO 27001: Information Security Management Certification

Origin

ISO 27001 was developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), and was first published in 2005. It evolved from the British Standard BS 7799-2, which was created in the late 1990s. The standard was developed in response to the growing need for organizations to systematically manage and protect sensitive information in an increasingly digital business environment. ISO 27001 has since been revised, with major updates released in 2013 and 2022 to address evolving cybersecurity threats and best practices.

Industry Value and Importance

ISO 27001 is globally recognized as the leading standard for information security management systems (ISMS) and is valued for providing a systematic, risk-based approach to protecting sensitive data. Organizations that achieve ISO 27001 certification demonstrate to clients, partners, and regulators that they have implemented comprehensive security controls and are committed to maintaining confidentiality, integrity, and availability of information. The certification is particularly important for organizations handling sensitive data, as it helps meet regulatory compliance requirements, reduces security incidents, builds customer trust, and often provides a competitive advantage in procurement processes where information security assurance is required.

ISO 27017: Origin

ISO 27017 was developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), published in December 2015. It was created as an extension of ISO 27002 to address the growing need for specific security guidelines in cloud computing environments. The standard emerged from industry recognition that traditional information security controls required adaptation and supplementation to adequately address the unique risks and responsibilities associated with cloud service provision and use.

Industry Importance and Value

ISO 27017 is valued in the industry because it provides clear, internationally recognized guidance for both cloud service providers and cloud customers on their respective security responsibilities. The certification helps organizations demonstrate their commitment to cloud security best practices, facilitating trust between providers and customers in an increasingly cloud-dependent business environment. For businesses, achieving ISO 27017 certification can be a competitive differentiator, meeting procurement requirements, satisfying regulatory expectations, and providing assurance to stakeholders that cloud-specific security controls are properly implemented and maintained.

ISO 27018: Origin

ISO 27018 was developed by the International Organization for Standardization (ISO) and officially published in 2014. It was created as the first international code of practice specifically designed to address the protection of personally identifiable information (PII) in public cloud computing environments. The standard emerged in response to growing concerns about data privacy and security as organizations increasingly migrated their operations and sensitive data to cloud service providers, necessitating clear guidelines for how cloud providers should handle personal information.

Industry Importance and Value

ISO 27018 is highly valued in the industry because it provides cloud service providers with a recognized framework for demonstrating their commitment to protecting customer data privacy. The certification is particularly important for organizations operating under strict data protection regulations like GDPR, as it helps establish compliance with privacy requirements and builds trust with clients who are entrusting their sensitive information to cloud environments. For businesses selecting cloud providers, ISO 27018 certification serves as a reliable indicator that the provider implements appropriate controls for PII protection, including transparent data handling practices, customer rights management, and restrictions on how personal data can be used or disclosed.

ISO 27701: Privacy Information Management

Origin

ISO 27701 was developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), published in August 2019. The standard was created in response to the growing global emphasis on data privacy regulations, particularly following the implementation of the European Union's General Data Protection Regulation (GDPR) in 2018. It extends the existing ISO 27001 and ISO 27002 information security standards by adding specific requirements and guidance for establishing, implementing, maintaining, and continually improving a Privacy Information Management System (PIMS).

Industry Value and Importance

ISO 27701 certification is highly valued because it demonstrates an organization's commitment to protecting personal data and complying with privacy regulations worldwide. The standard provides a framework that helps organizations meet diverse privacy law requirements across different jurisdictions, reducing compliance complexity and legal risk. For businesses handling personal information, certification serves as a competitive differentiator, building trust with customers, partners, and regulators. It also streamlines audit processes by providing a unified approach to privacy management that integrates seamlessly with existing information security practices, making it particularly attractive to multinational organizations seeking to demonstrate accountability and privacy governance maturity.

ISO 14001: Environmental Management Standard

ISO 14001 was developed by the International Organization for Standardization (ISO) and first published in 1996, with the most recent update released in 2015. The standard was created to provide organizations with a framework for establishing and maintaining an effective Environmental Management System (EMS). It emerged from growing global awareness of environmental issues and the need for businesses across all sectors to systematically manage their environmental responsibilities, reduce their ecological footprint, and comply with environmental regulations.

For penetration testing and cybersecurity companies, ISO 14001 certification demonstrates corporate responsibility and operational maturity beyond technical capabilities. Many clients, particularly large enterprises and government agencies, require or prefer vendors who hold multiple ISO certifications as indicators of well-rounded business practices. Penetration testing firms pursue ISO 14001 to show they manage their environmental impact—including energy consumption from data centers and testing infrastructure, proper disposal of electronic equipment, and reduction of their carbon footprint from business operations. This certification helps cybersecurity companies differentiate themselves in competitive procurements, meet vendor assessment requirements, and align with clients' own sustainability goals and supply chain standards, ultimately making them more attractive partners for environmentally-conscious organizations.

ISO 45001: Occupational Health and Safety Management

ISO 45001 was developed by the International Organization for Standardization (ISO) and published in March 2018. It replaced the earlier OHSAS 18001 standard and represents the first global ISO standard for occupational health and safety management systems. The standard was created through collaboration among occupational health and safety experts, governments, industry representatives, and labor organizations from around the world to provide a unified framework for protecting workers from workplace-related injuries and illnesses.

For penetration testing and cybersecurity companies, ISO 45001 demonstrates a commitment to employee well-being and workplace safety, which is particularly valued by enterprise clients and government contractors who require comprehensive corporate governance. While penetration testers may not face traditional physical hazards, the certification shows that a company maintains systematic processes for managing workplace health concerns including stress management, ergonomics for desk workers, mental health support, and safe working conditions for staff who may work irregular hours or in high-pressure environments. Many cybersecurity firms pursue ISO 45001 alongside information security certifications like ISO 27001 to present a complete picture of organizational maturity and duty of care, making them more competitive when bidding for contracts with large organizations that mandate comprehensive management system certifications across their supply chain.