Rio Bravo Systems, Inc.
Speciality: Certified Ethical Hacking and Vulnerability Assessment
Rio Bravo Systems, Inc. is a private IT services and consulting company headquartered in Englewood, Colorado, with 75 employees and a -9.7% YoY growth. The firm specializes in enterprise IT solutions and cybersecurity, including penetration testing services conducted by certified ethical professionals; it has been in operation for over 20 years with offices in the US and Latin America. The company has a modest web presence, with 1,097 monthly visits and a global rank of #11,404,967, and holds a 4.3/5 employer rating.
ISO 20000: IT Service Management Certification
Origin
ISO 20000 was developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), first published in December 2005. It was based on the earlier British Standard BS 15000, which was created by the British Standards Institution (BSI). The standard was developed to provide organizations with a internationally recognized framework for establishing, implementing, maintaining, and continually improving an IT Service Management System (ITSMS), largely aligned with ITIL (Information Technology Infrastructure Library) best practices.
Industry Value and Importance
ISO 20000 is highly valued in the industry as it demonstrates an organization's commitment to delivering quality IT services consistently and efficiently. The certification provides assurance to customers and stakeholders that an organization follows industry best practices for service management, can manage risks effectively, and maintains controls for service continuity. For businesses, achieving ISO 20000 certification often leads to improved service delivery, better resource management, enhanced customer satisfaction, and competitive advantages in bids and tenders, particularly in government contracts and large enterprise deals where certified vendors are preferred or required.
ITIL Certification Overview
Origins
ITIL (Information Technology Infrastructure Library) was created by the UK government's Central Computer and Telecommunications Agency (CCTA), now part of the Office of Government Commerce (OGC), in the 1980s. It was developed to standardize IT service management practices across government agencies, addressing the need for more efficient and cost-effective IT service delivery. While ITIL itself is an IT service management framework rather than specifically a cybersecurity certification, it has evolved through multiple versions (currently ITIL 4) and includes modules addressing security management as part of comprehensive IT service delivery.
Industry Value
ITIL certification is highly valued in the IT industry because it provides a globally recognized framework for aligning IT services with business needs and improving service quality. Organizations implementing ITIL practices typically experience reduced costs, improved customer satisfaction, and more efficient incident and problem management. For IT professionals, ITIL certification demonstrates knowledge of best practices in service management, making them more competitive in the job market. The framework's emphasis on continual service improvement and risk management makes it particularly relevant for organizations seeking to maintain robust, secure, and reliable IT operations.