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ISO 9001:2015 and Cybersecurity/IT

Origin and Development

ISO 9001:2015 is a quality management system standard developed by the International Organization for Standardization (ISO), a global federation of national standards bodies. However, it's important to clarify that ISO 9001:2015 is not specifically a cybersecurity or IT certification—it's a general quality management standard applicable to any organization regardless of industry. The standard was released in 2015 as the fifth revision of ISO 9001, which was first published in 1987. For cybersecurity specifically, ISO created ISO/IEC 27001, which is the actual information security management system standard.

Industry Value and Importance

ISO 9001:2015 is valued across industries because it demonstrates an organization's commitment to consistent quality management, customer satisfaction, and continuous improvement. When applied to IT and cybersecurity contexts, it helps organizations establish systematic processes for service delivery and quality assurance. However, for cybersecurity-specific certification, organizations typically pursue ISO/IEC 27001, which directly addresses information security controls, risk management, and data protection. Both certifications are internationally recognized and often required for government contracts, enterprise partnerships, and demonstrating due diligence to customers and stakeholders.

ISO/IEC 27001:2013

Origin

ISO/IEC 27001:2013 was developed jointly by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). The standard was first published in 2005, with the 2013 version representing a major revision that updated the framework to address evolving cybersecurity challenges. It originated from the British Standard BS 7799, which was developed in the 1990s to provide organizations with a systematic approach to managing sensitive information. The standard was created to establish an internationally recognized framework for information security management systems (ISMS), enabling organizations to protect their information assets through a risk-based approach.

Industry Value

ISO/IEC 27001:2013 is highly valued in the industry because it provides organizations with a comprehensive, vendor-neutral framework for establishing, implementing, and continuously improving information security practices. Certification to this standard demonstrates to clients, partners, and regulators that an organization has implemented robust security controls and follows international best practices for protecting sensitive data. Many industries, particularly those handling personal data, financial information, or critical infrastructure, consider ISO 27001 certification essential for vendor selection and compliance with regulatory requirements. The certification also provides competitive advantages in the marketplace and helps organizations systematically identify and mitigate information security risks.

ISO 20000: IT Service Management Certification

Origin

ISO 20000 was developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), first published in December 2005. It was based on the earlier British Standard BS 15000, which was created by the British Standards Institution (BSI). The standard was developed to provide organizations with a internationally recognized framework for establishing, implementing, maintaining, and continually improving an IT Service Management System (ITSMS), largely aligned with ITIL (Information Technology Infrastructure Library) best practices.

Industry Value and Importance

ISO 20000 is highly valued in the industry as it demonstrates an organization's commitment to delivering quality IT services consistently and efficiently. The certification provides assurance to customers and stakeholders that an organization follows industry best practices for service management, can manage risks effectively, and maintains controls for service continuity. For businesses, achieving ISO 20000 certification often leads to improved service delivery, better resource management, enhanced customer satisfaction, and competitive advantages in bids and tenders, particularly in government contracts and large enterprise deals where certified vendors are preferred or required.