Service It+ Inc.

ITIL Certification Overview

Origins

ITIL (Information Technology Infrastructure Library) was created by the UK government's Central Computer and Telecommunications Agency (CCTA), now part of the Office of Government Commerce (OGC), in the 1980s. It was developed to standardize IT service management practices across government agencies, addressing the need for more efficient and cost-effective IT service delivery. While ITIL itself is an IT service management framework rather than specifically a cybersecurity certification, it has evolved through multiple versions (currently ITIL 4) and includes modules addressing security management as part of comprehensive IT service delivery.

Industry Value

ITIL certification is highly valued in the IT industry because it provides a globally recognized framework for aligning IT services with business needs and improving service quality. Organizations implementing ITIL practices typically experience reduced costs, improved customer satisfaction, and more efficient incident and problem management. For IT professionals, ITIL certification demonstrates knowledge of best practices in service management, making them more competitive in the job market. The framework's emphasis on continual service improvement and risk management makes it particularly relevant for organizations seeking to maintain robust, secure, and reliable IT operations.